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Frequently Asked Questions
Popular Questions
What is the Calming Bed?
The Snooz A’ Pet Calming Bed was designed to be a safe haven for your cats and dogs! The raised rim creates a sense of security and helps activate the nervous system in a positive way which allows your fur kids to calm down faster and relax more easily. It was also designed to mimic the comfort provided by a mother’s coat, promoting better sleep, and in turn better health and behaviour.
Which payment methods are available?
We accept all major credit & debit cards (Mastercard, Visa, and American Express) and Paypal Credit. Unfortunately, we do not accept PayPal anymore. Also, be sure to review the total amount before proceeding.
Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hours for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.
How long will my order take to arrive?
Our efficient delivery service is solely responsible to get our readily available stock to you. Once your order is placed, we ensure your product reaches within a committed span of time. We try our best to process your orders as soon as possible normally within 2-3 business days.
However, currently, due to COVID-19 we are experiencing delays in our delivery. Shipping times for orders could take upto 7-14 business days.
How can I change my order?
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can’t guarantee that we can change it.
Can I Cancel my order?
We accept all cancellation requests made within 24 hours of placing the order, subject to $10 processing fee. In case of wrong address we will try to ship it again for no extra charge. In case the package is still undelivered or customer refuse to accept it, it will be subject to a cnacellation fee and shipment handeling charges of 20% of the order amount or $20 whichever is higher.
I ordered multiple products in one order, will they arrive together?
Usually yes, you will receive all items in one parcel. Sometimes, products are shipped seperately because they aren’t available in the same warehouse.
Where does the products shipped from?
All orders are handled and shipped out from our warehouses in US, UK or China. Depending on the stock available.
The internal filling of the product is made of EPE (Pearl cotton), the outer layer is soft plush material. We use high quality, pet-safe faux fur and textured fabrics that not only long-lasting and home-friendly but are ultra-plush to provide comfort for your fur baby. The Calming Bed is designed in USA by Snooz A’ Pet and manufactured in Asia.
